When you submit an invoice issued on behalf of a new client, we contact them by phone.
We do this for two reasons. First of all, we would like to explain to the client how Edebex works (commercial approach). In the next step, we want to get in touch with the persons that are authorized to respond to our audit mail, and we would like to understand your client’s payment process.
Before we can put an invoice online, your client needs to validate our audit mail. We ask him 4 questions:
- Is the invoice real?
- Are the invoice amount and the payment date accurate?
- Have the services/goods already been delivered?
- Do you have the intention to contest the invoice?