1. Opening of the claim file by Euler Hermes

As soon as a claim file has been opened, the unpaid invoice will be passed on to the credit insurer who continues to follow up on the case. We will inform you every 30 days whenever we receive an update on the case from Euler Hermes about the actions taken and the development of the claim file.

The follow-up of the credit insurer consists of 2 phases:

2. Payment of the guarantee by the credit insurer

The guarantee (which is either 70% or 90%*) in the case of bankruptcy of the debtor will be paid by the credit insurer:

The guarantee is calculated based on the actual value of the invoice (not the purchase price) and is reduced by 30% or 10% for the collection costs incurred by Euler Hermes. The amount of this reduction depends on the granted guarantee of 70% or 90%. In practice, the guarantee paid to you will be close to 70% respectively 90% of the purchase price of the invoice.

3. Withholding of a provision

As long as the claim file is still open, a provision is held back from which the collection costs will be deducted. Of course, you will be informed about the total amount of collection costs incurred after closure of the file.