The standard follow up by Edebex during the first 25 days after the due date is as follows:
- Due date – 10 days: phone call follow up in case of a new debtor or a seller with a new debtor.
- Due date + 5 days: written reminder 1
- Due date + 6 days until the case is closed or transferred: continuous active follow up via telephone or email
- Due date + 15 days: written reminder 2
- Due date + 25 days: written reminder 3, with – in some cases – the collection of interest fees on late payments.
